AT&T see our narrative aboutseveral stores force client to buy appurtenance with the iPhone last Friday , and let us lie with that they ’re mindful of the trouble and they ’re taking step to amend it . First , they take that this is not a company - wide policy and “ no one is required to grease one’s palms accessories in gild to get an iPhone ” . That ’s decidedly not what customers were severalize on Friday , when several stores took it upon themselves to say customers that they could only get an iPhone if they purchased accessories .
https://gizmodo.com/breaking-several-at-t-stores-forced-customers-to-buy-a-273992
Their official posture now is to offer refunds to every customer affected , which means if you were storm into buying iPhone accoutrement you do n’t want , go ahead and return them to the store where you bought them . AT&T ’s also say they ’ve “ take significant disciplinary natural action in this matter ” , but it ’s hard for us to gauge what type of corrective legal action that is .
A lecturer emailed us over the weekend and outlined exactly why this was happening . From the previous post :
A reader tells us if an AT&T repp does n’t trade between $ 60-$65 worth of accessories for each telephone sales agreement and $ 20-$30 worth of feature of speech , he can be write up and terminated if cut-rate sale do n’t improve within 45 days . If client came and bought iPhones without accessories , this would have induce a big downwards drag on their record . Each supplement sell will count toward a repp ’s sales goal , even if it ’s render the next day , plus he gets six cent on the one dollar bill .
Even weirder : regional managing director had side bets on Friday with stores and had perk for repp that sell an X amount of accessories . The reviewer says they basically acted like used railway car salesmen .
Thanks to everyone who wrote in about their difficulties ! Here are some more account :
Greg says the stock at 3711 eS Bristol , in Santa Ana , pressure each someone who bought an iPhone to buy a case and a car charger . They also run out of iPhones , but promise that if customers pay now they would ship more straightaway to them . When Greg show up the next sidereal day , he find out the memory selling phones to people at the doorway or else of surrender them as promised .
James says the Cathedral City , CA store forced them to corrupt $ 75 Charles Frederick Worth of accessories . The manager claimed it was “ corporate insurance policy ” , point to a optical maser printer printout when challenged .
HardD99 sound out he was forced to buy three accoutrement at the Everett , WA AT&T shop , with the employees telling him he ’d be point a 10 % restocking fee on the accessories , not just the phone .
Sean say the Bellevue Square , Bellevue Washington fund was forcing 1 accessory per iPhone .
Vince say the bundle he was forced to buy in San Pedro , CA , on Western & Park Western , add together up to an extra $ 100 over the normal 8 GB price . “ Rules ” were on a dry erase panel next to the iPhone streamer .
Bruce says his local ( no destination ) AT&T store claimed the local Apple fund was sell out of iPhones at 6:45 PM ( they were not ) so as to lure air - camper to use the voucher organisation . The verifier let them pay now and get the phone in 3 - 5 days .
Bryan from Manhattan Beach , CA says he was also draw to either purchase two accessory or leave .
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